Shipping policy
Shipping & Order Fulfilment Policy
At Afreen, we are committed to ensuring that every order is processed and delivered with the utmost care and efficiency. By placing an order through our website, the customer acknowledges and agrees to the terms outlined in this Shipping Policy.
1. Order Processing
All confirmed orders are subject to verification, quality inspection, stock availability, and payment confirmation prior to dispatch. Orders are generally processed within a reasonable operational timeframe; however, processing may be extended during peak sales periods, festive seasons, promotional campaigns, or due to unforeseen operational circumstances.
2. Dispatch Timeline
While we endeavor to dispatch orders at the earliest possible opportunity, dispatch may occasionally be delayed owing to inventory replenishment, quality assurance procedures, manufacturing schedules, or other logistical constraints. Such delays shall not constitute a breach of our obligations.
3. Estimated Delivery Period
The estimated delivery timeframe is 3 to 15 business days from the date of dispatch, depending upon, but not limited to:
- Customer's delivery location and serviceability.
- Product availability and inventory status.
- Courier partner availability and operational capacity.
- Weather conditions, public holidays, government regulations, or other force majeure events.
- Regional transportation and logistics infrastructure.
The stated delivery period is an estimate only and should not be interpreted as a guaranteed delivery commitment.
4. Shipping Partners
Orders are shipped through reputed third-party logistics providers selected at our sole discretion. Once an order has been handed over to the courier partner, delivery timelines and operational handling remain subject to the respective carrier's network and policies.
5. Tracking Information
Where applicable, shipment tracking details will be communicated after the order has been dispatched. Customers are advised to monitor the shipment status using the tracking information provided.
6. Delivery Obligations
Customers are responsible for providing complete and accurate shipping information at the time of placing the order. Any delay, non-delivery, additional shipping charges, or return arising from incorrect, incomplete, or inaccessible delivery details shall be the sole responsibility of the customer.
7. Failed Delivery Attempts
Courier partners may make multiple delivery attempts based on their internal policies. If delivery cannot be completed due to customer unavailability, refusal to accept the shipment, incorrect address, or failure to respond to courier communications, the order may be returned to the origin (RTO). Re-dispatch of such orders may be subject to additional shipping charges.
8. Force Majeure
Afreen shall not be held liable for delays or failure in delivery arising from events beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, governmental restrictions, pandemics, civil disturbances, technical failures, or any other force majeure event.
9. Limitation of Liability
While every reasonable effort is made to ensure timely delivery, Afreen shall not be responsible for any direct, indirect, incidental, consequential, or special damages arising from shipping delays caused by third-party logistics providers or circumstances beyond our operational control.
10. Policy Amendments
Afreen reserves the absolute right to modify, amend, update, or replace this Shipping Policy at any time without prior notice. Any changes shall become effective immediately upon publication on the website.